/* ============================================================
   CSW — Customer Satisfaction Workflow  v5.7.4
   ============================================================ */

/* ── Variables ── */
:root {
    --csw-bg:        #f0f4fa;
    --csw-card:      #ffffff;
    --csw-text:      #12213a;
    --csw-muted:     #64748b;
    --csw-main:      #1e3a5f;
    --csw-main-lt:   #2e5492;
    --csw-accent:    #3b82f6;
    --csw-soft:      #e8f0fc;
    --csw-border:    #dde5f0;
    --csw-danger:    #c0392b;
    --csw-success:   #16a34a;
    --csw-warn:      #d97706;
    --csw-radius:    16px;
    --csw-radius-sm: 10px;
    --csw-shadow:    0 4px 20px rgba(18,33,58,.08);
    --csw-shadow-md: 0 8px 32px rgba(18,33,58,.12);
}

/* ── Base ── */
.csw-wrap,
.csw-public {
    font-family: Tahoma, Arial, sans-serif;
    color: var(--csw-text);
    direction: rtl;
}

/* ── Layout Helpers ── */
.csw-grid      { display: grid; grid-template-columns: repeat(auto-fit, minmax(180px, 1fr)); gap: 14px; }
.csw-grid-2    { display: grid; grid-template-columns: repeat(auto-fit, minmax(260px, 1fr)); gap: 16px; }
.csw-span-2    { grid-column: 1 / -1; }
.csw-btn-row   { display: flex; gap: 12px; flex-wrap: wrap; }

/* ── Public container ── */
.csw-public {
    min-height: 70vh;
    background: var(--csw-bg);
    padding: 32px 24px;
}

/* ── Admin head ── */
.csw-admin-head {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 16px;
    margin: 0 0 24px;
}
.csw-admin-head h1 { margin: 0; font-size: 22px; }

/* ── Panel head (front) ── */
.csw-panel-head {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 16px;
    background: linear-gradient(135deg, var(--csw-main) 0%, var(--csw-main-lt) 100%);
    color: #fff;
    border-radius: var(--csw-radius);
    padding: 24px 28px;
    margin-bottom: 20px;
    box-shadow: var(--csw-shadow-md);
}
.csw-panel-head h1 { margin: 0 0 6px; font-size: 20px; }
.csw-panel-head p  { margin: 0; opacity: .85; font-size: 14px; }

/* ── Card ── */
.csw-card,
.csw-login-card {
    background: var(--csw-card);
    border: 1px solid var(--csw-border);
    border-radius: var(--csw-radius);
    padding: 24px;
    margin: 16px 0;
    box-shadow: var(--csw-shadow);
}
.csw-login-card {
    max-width: 440px;
    margin: 48px auto;
    padding: 36px 32px;
}
.csw-card h2,
.csw-login-card h1 { margin-top: 0; font-size: 17px; }
.csw-card > h2 {
    padding-bottom: 12px;
    border-bottom: 1px solid var(--csw-border);
    margin-bottom: 18px;
}

/* ── Login logo ── */
.csw-login-logo { text-align: center; margin-bottom: 28px; }
.csw-logo-icon  { font-size: 48px; margin-bottom: 10px; }
.csw-login-logo h1 { font-size: 22px; margin: 0 0 6px; }

/* ── Stats ── */
.csw-stats .csw-stat-card { text-align: center; padding: 20px 16px; }
.csw-stats strong { font-size: 36px; display: block; margin-top: 8px; color: var(--csw-main); line-height: 1; }
.csw-stats .csw-muted { font-size: 13px; }

.csw-kpi-row  { display: flex; gap: 20px; flex-wrap: wrap; }
.csw-kpi      { text-align: center; flex: 1; min-width: 120px; }
.csw-kpi span { font-size: 42px; font-weight: 800; color: var(--csw-main); display: block; }
.csw-kpi small { color: var(--csw-muted); font-size: 13px; }
.csw-kpi.urgent span { color: var(--csw-danger); }

/* ── Steps ── */
.csw-steps { padding-right: 20px; }
.csw-steps li { margin: 10px 0; line-height: 1.7; }

/* ── Forms ── */
.csw-form label {
    display: flex;
    flex-direction: column;
    gap: 7px;
    font-weight: 700;
    font-size: 14px;
    margin-bottom: 10px;
}
.csw-form input,
.csw-form select,
.csw-form textarea {
    border: 1px solid var(--csw-border);
    border-radius: var(--csw-radius-sm);
    padding: 10px 12px;
    background: #fff;
    font-family: inherit;
    font-size: 14px;
    box-sizing: border-box;
    width: 100%;
    transition: border-color .15s, box-shadow .15s;
    color: var(--csw-text);
}
.csw-form input:focus,
.csw-form select:focus,
.csw-form textarea:focus {
    outline: none;
    border-color: var(--csw-accent);
    box-shadow: 0 0 0 3px rgba(59,130,246,.15);
}
.csw-form select { height: 44px; }

.csw-search-form {
    margin-bottom: 20px;
}
.csw-search-form .csw-btn {
    min-width: 120px;
}

/* ── Buttons ── */
.csw-btn {
    background: var(--csw-main);
    color: #fff !important;
    border: 0;
    border-radius: var(--csw-radius-sm);
    padding: 10px 18px;
    text-decoration: none;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 6px;
    cursor: pointer;
    font-weight: 700;
    font-size: 14px;
    line-height: 1.5;
    transition: background .15s, transform .1s, box-shadow .15s;
    box-shadow: 0 2px 8px rgba(18,33,58,.2);
}
.csw-btn:hover          { background: var(--csw-main-lt); box-shadow: 0 4px 14px rgba(18,33,58,.25); }
.csw-btn:active         { transform: scale(.97); }
.csw-btn.small          { padding: 6px 12px; font-size: 12px; border-radius: 8px; box-shadow: none; }
.csw-btn.block          { width: 100%; }
.csw-btn.ghost          { background: rgba(255,255,255,.15); border: 1px solid rgba(255,255,255,.4); box-shadow: none; }
.csw-btn.ghost:hover    { background: rgba(255,255,255,.25); }
.csw-btn.ghost-dark     { background: transparent; color: var(--csw-main) !important; border: 1px solid var(--csw-border); box-shadow: none; font-weight: 600; }
.csw-btn.ghost-dark:hover { background: var(--csw-soft); }
.csw-link               { background: none; border: 0; cursor: pointer; color: var(--csw-main); font-size: 13px; padding: 0; text-decoration: underline; }
.csw-link.danger        { color: var(--csw-danger); }

/* ── Table ── */
.csw-table {
    width: 100%;
    border-collapse: separate;
    border-spacing: 0 6px;
    font-size: 14px;
}
.csw-table th {
    text-align: right;
    color: var(--csw-muted);
    font-size: 12px;
    font-weight: 700;
    padding: 6px 12px;
    text-transform: uppercase;
    letter-spacing: .03em;
}
.csw-table td {
    background: #fff;
    border-top: 1px solid var(--csw-border);
    border-bottom: 1px solid var(--csw-border);
    padding: 12px;
    vertical-align: middle;
    transition: background .1s;
}
.csw-table tr:hover td { background: #f8faff; }
.csw-table td:first-child { border-right: 1px solid var(--csw-border); border-radius: 0 var(--csw-radius-sm) var(--csw-radius-sm) 0; }
.csw-table td:last-child  { border-left:  1px solid var(--csw-border); border-radius: var(--csw-radius-sm) 0 0 var(--csw-radius-sm); }
.csw-row-inactive td { opacity: .55; }

/* Priority row tint */
tr.priority-urgent td { background: #fff8f8; }
tr.priority-high   td { background: #fffcf5; }

/* ── Badges ── */
.csw-badge {
    display: inline-block;
    padding: 3px 10px;
    border-radius: 999px;
    font-size: 12px;
    font-weight: 700;
    white-space: nowrap;
}
.badge-normal { background: #e8f4ff; color: #1e3a5f; }
.badge-high   { background: #fff3cd; color: #92400e; }
.badge-urgent { background: #fee2e2; color: #b91c1c; }
.badge-ok     { background: #dcfce7; color: #15803d; }
.badge-off    { background: #f3f4f6; color: #6b7280; }

/* ── Tags filter ── */
.csw-tags { display: flex; flex-wrap: wrap; gap: 8px; }
.csw-tags a,
.csw-tags span {
    background: var(--csw-soft);
    color: var(--csw-main);
    border-radius: 999px;
    padding: 7px 14px;
    text-decoration: none;
    font-size: 13px;
    font-weight: 600;
    transition: background .15s, color .15s;
    border: 1px solid transparent;
}
.csw-tags a:hover  { background: var(--csw-main); color: #fff; }
.csw-tags a.active { background: var(--csw-main); color: #fff; border-color: var(--csw-main); }

/* ── Code ── */
code {
    background: #f1f5fd;
    color: var(--csw-main);
    padding: 2px 8px;
    border-radius: 6px;
    font-size: 13px;
    font-family: Consolas, monospace;
}

/* ── Pre / sample CSV ── */
.csw-pre {
    direction: ltr;
    text-align: left;
    background: #111827;
    color: #e5e7eb;
    border-radius: var(--csw-radius);
    padding: 18px;
    overflow: auto;
    font-size: 13px;
    line-height: 1.7;
}

/* ── Profile grid ── */
.csw-profile {
    display: grid;
    grid-template-columns: 180px 1fr;
    gap: 10px 16px;
    font-size: 14px;
    align-items: start;
}
.csw-profile b { color: var(--csw-muted); font-weight: 600; padding-top: 2px; }

/* ── Case layout ── */
.csw-case { display: flex; flex-direction: column; gap: 0; }
.csw-case-nav { margin: 0 0 4px; }
.csw-case-top { display: grid; grid-template-columns: 1fr 1fr; gap: 0; }
@media (max-width: 800px) { .csw-case-top { grid-template-columns: 1fr; } }

/* ── Action card ── */
.csw-action-card { border-top: 4px solid var(--csw-main); }

/* ── Timeline ── */
.csw-timeline { display: flex; flex-direction: column; gap: 8px; }
.csw-timeline-item {
    border-right: 4px solid var(--csw-accent);
    background: #f6f9ff;
    border-radius: var(--csw-radius-sm);
    padding: 12px 16px;
    position: relative;
}
.csw-timeline-item strong { font-size: 14px; }
.csw-timeline-item small  { display: block; color: var(--csw-muted); font-size: 12px; margin: 4px 0; }
.csw-timeline-item p      { margin: 6px 0; font-size: 13px; color: #374151; }
.csw-timeline-item em     { font-style: normal; color: var(--csw-muted); font-size: 12px; }

/* ── Alerts ── */
.csw-alert {
    background: #fff1f0;
    color: #b42318;
    border: 1px solid #fca5a5;
    border-radius: var(--csw-radius-sm);
    padding: 12px 16px;
    margin-bottom: 14px;
    font-size: 14px;
}
.csw-alert.ok {
    background: #f0fdf4;
    color: #15803d;
    border-color: #bbf7d0;
    font-weight: 700;
}

/* ── Muted ── */
.csw-muted { color: var(--csw-muted); font-size: 13px; }

/* ── Rule rows ── */
.csw-rule-list { display: flex; flex-direction: column; gap: 12px; margin-top: 16px; }
.csw-rule-row {
    display: grid;
    grid-template-columns: 1fr 1.5fr 1.5fr 1fr auto;
    gap: 12px;
    align-items: end;
    background: #f7fafd;
    border: 1px solid var(--csw-border);
    border-radius: var(--csw-radius);
    padding: 16px;
}
.csw-rule-row label { display: flex; flex-direction: column; gap: 6px; font-weight: 700; font-size: 13px; color: #1f2937; }
.csw-rule-row input,
.csw-rule-row select { height: 44px; border: 1px solid var(--csw-border); border-radius: var(--csw-radius-sm); padding: 0 12px; background: #fff; min-width: 0; font-family: inherit; font-size: 13px; }
@media (max-width: 900px) {
    .csw-rule-row { grid-template-columns: 1fr; }
    .csw-rule-row .csw-btn { width: 100%; }
}

/* ── Responsive ── */
@media (max-width: 700px) {
    .csw-public            { padding: 14px 12px; }
    .csw-panel-head,
    .csw-admin-head        { flex-direction: column; align-items: flex-start; }
    .csw-profile           { grid-template-columns: 1fr; }
    .csw-table             { font-size: 12px; }
    .csw-login-card        { padding: 24px 18px; margin: 24px auto; }
    .csw-stats .csw-stat-card strong { font-size: 28px; }
}

/* ── Front one-page AJAX tabs ── */
.csw-front-shell {
    display: grid;
    grid-template-columns: 260px minmax(0, 1fr);
    gap: 18px;
    align-items: start;
}
.csw-front-tabs {
    background: var(--csw-card);
    border: 1px solid var(--csw-border);
    border-radius: var(--csw-radius);
    padding: 10px;
    box-shadow: var(--csw-shadow);
    position: sticky;
    top: 16px;
}
.csw-front-tab {
    width: 100%;
    display: block;
    text-align: right;
    border: 0;
    background: transparent;
    color: var(--csw-text);
    padding: 12px 14px;
    border-radius: 12px;
    cursor: pointer;
    font-family: inherit;
    font-weight: 700;
    margin: 3px 0;
}
.csw-front-tab:hover { background: var(--csw-soft); }
.csw-front-tab.active {
    background: var(--csw-main);
    color: #fff;
    box-shadow: 0 3px 10px rgba(18,33,58,.18);
}
.csw-front-content { min-width: 0; }
.csw-loading { text-align: center; color: var(--csw-muted); }
@media (max-width: 900px) {
    .csw-front-shell { grid-template-columns: 1fr; }
    .csw-front-tabs { position: static; display: flex; overflow-x: auto; gap: 6px; }
    .csw-front-tab { white-space: nowrap; min-width: max-content; text-align: center; }
}

/* v5.7.4 - duplicate mobile requests and editable import data */
.csw-current-request {
    outline: 2px solid rgba(18, 33, 58, .18);
    background: rgba(18, 33, 58, .04);
}
.csw-form textarea {
    width: 100%;
    min-height: 72px;
    resize: vertical;
}

/* v5.7.4 import delete button */
.csw-btn.danger{background:#b42318;color:#fff;border-color:#b42318}
.csw-btn.danger:hover{filter:brightness(.95)}


/* v5.7.4 - request history as side-by-side columns */
.csw-history-columns{display:flex;gap:14px;overflow-x:auto;padding:8px 2px 14px;align-items:stretch}
.csw-history-col{min-width:320px;max-width:420px;flex:0 0 340px;border:1px solid rgba(18,33,58,.12);border-radius:18px;background:#fff;padding:12px}
.csw-history-col-head{border-bottom:1px solid rgba(18,33,58,.10);padding-bottom:10px;margin-bottom:10px;display:flex;flex-direction:column;gap:5px}
.csw-history-col-head small{color:#667085;line-height:1.8}
.csw-history-col .csw-timeline-item{margin-bottom:10px}

/* v5.7.4 dynamic columns/reporting */
.csw-column-picker{margin-top:12px;border:1px solid #e5e7eb;border-radius:14px;padding:12px;background:#fff}
.csw-column-picker summary{cursor:pointer;font-weight:700;color:#111827}
.csw-field-checks{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:8px;margin-top:12px;max-height:260px;overflow:auto;padding:4px}
.csw-check{display:flex!important;align-items:center;gap:8px;padding:8px 10px;border:1px solid #eef2f7;border-radius:10px;background:#fafafa;font-size:13px}
.csw-check input{width:auto!important;margin:0!important}
.csw-table-scroll{width:100%;overflow:auto}
.csw-table-scroll .csw-table{min-width:900px}

.csw-project-badge{
  display:inline-flex;
  align-items:center;
  justify-content:center;
  min-width:68px;
  padding:5px 10px;
  border-radius:999px;
  border:1px solid #dbe7f5;
  color:#10233f;
  font-weight:800;
  font-size:12px;
  line-height:1.4;
  white-space:nowrap;
}

/* v5.9.9 - compact per-user column selector */
.csw-column-picker-compact{
    margin-top:10px;
    border:1px solid #e5e7eb;
    border-radius:14px;
    padding:0;
    background:#fff;
    overflow:hidden;
}
.csw-column-picker-compact summary{
    cursor:pointer;
    list-style:none;
    display:flex;
    align-items:center;
    justify-content:space-between;
    gap:10px;
    padding:9px 12px;
    font-size:13px;
    font-weight:800;
    color:#111827;
    background:#f9fafb;
}
.csw-column-picker-compact summary::-webkit-details-marker{display:none}
.csw-column-picker-compact summary small{font-size:11px;font-weight:600;color:#6b7280}
.csw-field-checks-scroll{
    display:flex !important;
    flex-wrap:nowrap !important;
    grid-template-columns:none !important;
    gap:8px;
    margin:0;
    padding:10px 12px;
    max-height:none !important;
    overflow-x:auto !important;
    overflow-y:hidden !important;
    -webkit-overflow-scrolling:touch;
    border-top:1px solid #eef2f7;
}
.csw-column-chip{
    flex:0 0 auto;
    display:inline-flex;
    align-items:center;
    gap:6px;
    border:1px solid #e5e7eb;
    border-radius:999px;
    background:#fff;
    padding:4px 6px 4px 8px;
    min-height:30px;
    box-shadow:0 1px 2px rgba(15,23,42,.04);
}
.csw-chip-check{
    margin:0 !important;
    display:inline-flex !important;
    align-items:center;
    gap:5px;
    font-size:12px !important;
    font-weight:700 !important;
    white-space:nowrap;
    color:#1f2937;
}
.csw-chip-check input{width:13px;height:13px;margin:0}
.csw-chip-actions{display:inline-flex;gap:2px;border-right:1px solid #edf2f7;padding-right:5px}
.csw-chip-move{
    width:22px;
    height:22px;
    line-height:18px;
    border:1px solid #e5e7eb;
    border-radius:50%;
    background:#f9fafb;
    color:#374151;
    cursor:pointer;
    font-size:12px;
    padding:0;
}
.csw-chip-move:hover{background:#eef2ff;border-color:#c7d2fe;color:#1d4ed8}
.csw-column-picker-footer{
    display:flex;
    align-items:center;
    justify-content:space-between;
    gap:10px;
    padding:8px 12px 10px;
    border-top:1px solid #eef2f7;
    background:#fff;
}
.csw-column-picker-footer .csw-btn{padding:7px 10px;font-size:12px}
@media (max-width:700px){
    .csw-column-picker-footer{align-items:flex-start;flex-direction:column}
    .csw-column-picker-compact summary{align-items:flex-start;flex-direction:column}
}

.csw-permission-table td{vertical-align:top}
.csw-chip-scroll{display:flex;gap:6px;align-items:center;overflow-x:auto;max-width:520px;padding:4px 0;-webkit-overflow-scrolling:touch}
.csw-mini-chip{flex:0 0 auto;display:inline-flex;align-items:center;gap:5px;border:1px solid #dbe5f3;background:#f8fafc;border-radius:999px;padding:5px 8px;font-size:12px;font-weight:700;white-space:nowrap;color:#183b60}
.csw-mini-chip input{margin:0;width:13px;height:13px}
.csw-mini-chip.danger{border-color:#f5c2c7;background:#fff5f5;color:#7f1d1d}